How to use our site

Chef Jonathan cooks fresh meals every week. You pick the meals you want. Then you pick them up or we bring them to you. Pop them in the fridge and eat all week.

There is no subscription. Order only the weeks you want.

Chef posts a new menu every week. You can order until the "Order by" time you see on the menu. Order by Sunday at 6 PM before each pickup or delivery day. Late orders are accepted until Monday at 1 PM with no late fee.

If the menu says "Ordering closed", that week is done. Check back for the next menu, or get the new menu by email so you never miss it.

Yes. Each order needs at least 1 meal and $15 before Tax/Fees. If your cart is too small, it tells you how many more meals to add. Upgrades don't count toward the minimum.

Upgrades are extras for a meal, like more protein. When you tap "Add" on a meal that has them, a box pops up. Tick the ones you want, pick how many, and tap "Add to order". Each upgrade shows its price.

That meal is all gone for this week. Pick a different one, or look for it on a future menu.

If a meal says "Only 2 left", grab it soon.

When Chef has checked a meal, it says under the meal what allergens it has, or that it has none of the 9 big ones. If a meal says nothing about allergens, please ask us before you order it.

One order is for one week. Finish your order for this week first. Then start a new one for the next week.

Each meal shows its price. Upgrades show their own price.

At checkout we add one line called "Tax/Fees". Tax/Fees is added to your meals and upgrades after any discount. It includes sales tax plus a service fee, applies to every payment method (it is not a card fee), and is not charged on delivery. The exact amount is shown before you pay.

Delivery has its own charge, shown at checkout.

You always see the full total before you pay.

You pay on a secure payment page from our card company. We never see your card number. Once your payment goes through, you see "Thank you! Order confirmed" and we email you a receipt.

No. At checkout we email you a 6-number code. Tap "Fill in my code" in the email, or type it in, and that's it. The code works for 10 minutes. If it runs out, tap "Send a new code".

1. Wait a minute, then check your spam or junk folder.
2. Make sure your email is spelled right. Tap "Use a different email" to fix it.
3. Tap "Send a new code".

Still nothing? Message us or call 980.888.3043.

On the checkout page, type it in the "Promo code" box. You can use one discount per order.

Yes, if you pick delivery. Choose a tip at checkout, or none at all. It's up to you. Tips are never taxed.

Tuesday, 4:30 PM to 6:00 PM at Big Papa's Empanadas.

At checkout you pick your day. Your confirmation email has the address and time, so keep it handy. When your meals are packed, we email you "Your order is ready for pickup".

Maybe! Choose "Delivery" at checkout and type your address. The site checks it and shows the times we can come and what it costs.

Delivery is $8.00 up to 5 miles, $12.00 up to 10 miles, $17.00 up to 15 miles, $22.00 up to 20 miles, $26.00 up to 25 miles, $30.00 up to 30 miles, $45.00 up to 50 miles, by driving miles from our kitchen. We deliver up to 50 miles.

If a driver from Uber brings your food, we email you a link so you can watch it on the way.

Look at the label on each meal. It tells you how to heat it and the "Enjoy or freeze by" date. Keep meals in the fridge until you eat them.

You see "Thank you! Order confirmed" on the screen. We also email you "Your order is confirmed" with your meals, total and pickup or delivery details. We email you again when your order is ready or on its way. Don't see it? Check your spam folder.

Your confirmation email tells you the last time you can cancel or ask for changes. Before then, just reply to that email or message us with your order number.

You see our refund rules on the last checkout page, before you pay.

Open your confirmation email and tap the link to your order. It shows your meals and where your order is: Confirmed, Preparing, Ready, then Picked up. You can also go to "My account", then "My orders".

We're sorry! Open your order page and tap "Report an issue". Tell us what happened and which meals. You can add up to 4 photos. Then tap "Send report" and we will write back.

After you get your food, open your order page and tap "Rate your meals". Or scan the QR code on a meal's label with your phone camera. Tap the stars, say what you thought, and tap "Send".

You can add a photo too. We only show your photo or review on our site if you say yes, and only with your first name and last initial.

Yes, once you order. The email code at checkout makes your account for you. To sign in later, tap "My account", type your email, and type the code we send you.

Go to "My account". Find an old order and tap "Reorder". We find the same meals on this week's menu, at today's prices. If a meal isn't on the menu this week, we tell you. Tap "Add meals to my cart", then check out like normal.

Go to "My account", change it, and tap "Save details".

Tap the "Unsubscribe" link at the bottom of any menu email. You can also turn them off in "My account". You still get emails about your own orders.

Go to get the menu by email. Type your email and the code we send you. You can stop any time.

Yes! Go to "My account" and find "Refer a friend". Send your friend your link. They get money off their first order, and you earn a reward too. The page shows how it works.

Yes! Visit our catering page. You can order a package or ask for a quote for your event.

Send us a message or call 980.888.3043. We're happy to help.